Frequently Asked Questions
Everything you need to know about our crystals, orders, and care. If your question isn't here, our Energy Guides are always happy to help.
Always. Every OJARA piece is a natural stone, sourced through trusted partners who honour fair, responsible mining practices. Each one is authenticated before it reaches you.
Before shipping, each piece is cleared of residual energy and set with intention — traditionally through sage smoke, sound, or moonlight — so it arrives ready to work with you rather than carrying the energy of everyone who handled it before.
Cleanse it gently with sage smoke or a night of moonlight whenever it feels heavy or after intense use. Keep it away from prolonged direct sunlight and harsh water, as some stones are delicate.
Each stone is one of a kind. Colour, shape, and natural inclusions vary from piece to piece — the photograph represents the quality and character you'll receive, not an identical twin.
Domestic orders arrive within 3–7 business days and international orders within 7–21 business days. You'll receive tracking as soon as your order ships. See our Shipping & Returns page for full details.
We offer 30-day authentic returns. If your piece doesn't resonate, return it unused in its original packaging within 30 days for a refund or exchange.
Every order arrives thoughtfully wrapped as a gift by default — no extra step required. If you'd like a personal note included, add it at checkout.
Still curious? Write to us at ojara.jewel@gmail.com.